This page summarises Sections 6–8 of our Terms of Service; if anything here differs from the Terms, the Terms control. Subsecond is operated by purpl LLC (Wyoming, USA). Questions: support@subsecond.io.
What you pay
- 30-day trial: $39, one time. It never renews and ends by itself. One trial per email address (Terms Section 5).
- Monthly: $109 per month, renews automatically until you cancel.
- Yearly: $1,068 per year, renews automatically until you cancel.
Prices are in USD; tax is added at checkout where we are required to collect it. By subscribing you authorise us to charge your payment method each renewal until you cancel. We email you a purchase confirmation stating these terms, and before a yearly renewal a reminder email (sent through Stripe). Monthly plans renew each month without a separate reminder; the billing portal always shows your next renewal date. You can switch between monthly and yearly in the billing portal; any unused time is credited toward the new plan, never paid out as cash. See Terms Section 6.
How to cancel
Any time, free, in the app under Account → Manage billing (the Stripe Customer Portal) →Cancel plan. You keep access until the end of the period you paid for and are not charged again. If you cannot reach the portal, email support@subsecond.io from your account email and keep a copy. An email cancellation takes effect when we receive it; we process it within 2 business days and refund any renewal charged in between. See Terms Section 7.
When to cancel
Before your renewal date and time, which the portal shows. We suggest cancelling 24–48 hours early. A renewal that has already been charged is not refunded.
Refunds
All payments are final, including the $39 trial and every renewal. We do not refund for:
- forgetting to cancel, or not knowing a plan renews — the renewal terms are shown at checkout, in your purchase confirmation and receipt, and in the portal, where cancelling is always one click away;
- not using the Service, or using only part of a billing period;
- changing your mind, or finding the Service unsuitable for your strategy;
- trading losses of any kind;
- outages, delays, or data errors;
- changes to features, metrics, or data coverage;
- accounts suspended or closed for breaking the Terms;
- deleting your account before the end of a period you had paid for — the remaining time is forfeited.
The only automatic exception: if we discontinue the Service entirely, we refund the unused portion of any prepaid period. See Terms Section 8.
Exceptions
Duplicate charges, our own billing errors, a renewal charged after a cancellation we had already received, or cases where the law requires a refund are handled at our discretion and set no precedent. Email us with your Stripe receipt number; approved refunds go back to the original payment method.
Before you dispute a charge
Contact us first. We contest bank disputes of authorised charges using the checkout consent record and your access history, and we may close accounts that file them.
EU/UK consumers
By purchasing you asked us to start the Service immediately and acknowledged losing the 14-day right of withdrawal. Rights you cannot waive by law are unaffected.
Billing disputes
Disagreements about billing follow the process in the Terms: contact us first and allow 30 days for informal resolution (Section 18), then individual arbitration under Section 19, which also explains how to opt out within 30 days.
Contact
purpl LLC · support@subsecond.io